frequently asked questions

common Q & A's

IF YOU CANNOT FIND THE INFORMATION REQUESTED BELOW, PLEASE EMAIL US. ​

do i need to open an account to shop with aromantom?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us.

You can login right now, or you can first start shopping and create your account before you check out at the shopping cart page.

how do i create an account?

Please click on “My Account” on top bar followed by ‘Create An Account’ and fill in your personal particulars.

how do i pay for my order?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can i amend/cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how do i use it?

Key in the discount code at the field “Discount Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the discount code to your order if you have missed keying it during check out.

Kindly ensure that all information is correct before confirming your purchase.

when will my order be processed?

All orders will be processed within 2 working days,
excluding weekends and public holidays

can i change my delivery address once the order is complete?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

my order is incorrect, what should i do?

We apologise for sending you the wrong item. Please contact our Customer Care Team at info@aromantom.co.uk and we will get back to you as soon as we can.